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["部门（单位）整体绩效目标申报表"]
["（2024年度）"]
["部门（单位）职责","年度履职目标"]
["部门单位名称","长沙市望城区信访局"]
["部门（单位）职责","望城区信访局与望城区处理信访突出问题及群众性事件联席会议办公室、望城区人民来访接待中心合署办公，在望城区联席会议办公室和望城区人民来访接待中心的指导下开展工作。主要职责为：受理、交办、转送信访人提出的信访事项；承办上级和本级人民政府交由处理的信访事项；协调处理重要信访事项；督促、检查信访事项的处理；研究、分析信访情况，开展调查研究，及时向区人民政府提出完善政策和改进工作的建议；对区人民政府其他工作部门和各乡镇人民政府信访工作机构的信访工作进行指导和考核；落实望城区联席会议办公室和望城区人民来访接待中心交办的各项工作任务；完成望城区委、区人民政府交办的其他工作。"]
["年度总体目标","总结法治化试点中发现的问题和不足，全面推进信访工作法治化建设。深入开展信访问题源头治理三年攻坚行动，聚焦“控增量、减存量、防变量”，信访工作责任体系更加完善，信访问题及时就地解决更加有效，实现申诉求决类初次信访事项一次性化解率稳步提升，群众满意度达到95%，申诉求决类信访问题占比明显下降，集体访大幅减少，信访帮扶救助不少于40次，积案化解不少于40件，接待来访群众300批次以上，争取年度考核进入全市先进行列，争创全国信访工作示范区。"]
[]
["绩效指标"]
["一级指标","二级指标","三级指标","指标值类型","指标值","计量单位","指标解释","评/扣分标准","备注"]
["产出指标","数量指标","信访帮扶救助","≥","40","次","全年帮扶救助信访对象","完成得5分，未完成得4分。",""]
["产出指标","数量指标","信访积案化解","≥","40","件","全年信访积案化解","完成得5分，未完成得4分。",""]
["产出指标","数量指标","信访及群众工作日常事务","≥","300","批次","全年接待来访群众","完成得5分，未完成得4分。",""]
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["产出指标","质量指标","信访帮扶救助","=","100","百分比","全年帮扶救助信访对象救助率","完成得4分，未完成得3分。",""]
["产出指标","质量指标","信访积案化解","=","100","百分比","全年信访积案化解率","完成得4分，未完成得3分。",""]
["产出指标","质量指标","信访情报信息","=","100","百分比","全年信访对象信息及时掌控及信访宣传","完成得4分，未完成得3分。",""]
["产出指标","质量指标","信访及群众工作日常事务","=","100","百分比","全年接待来访群众","完成得4分，未完成得3分。",""]
["产出指标","时效指标","信访及群众工作日常事务","≥","90","百分比","完成预算数","完成得4分，未完成得3分。",""]
["效益指标","社会效益指标","信访及群众工作日常事务","=","100","百分比","全年未发生重大群体性信访事件","完成得6分，未完成得5分。",""]
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["满意度指标","服务对象满意度指标","信访群众满意度","≥","90","百分比","信访群众满意度","完成得10分，未完成得9分。",""]
["成本指标","经济成本指标","基本支出","≤","619.76","万元","完成预算数","完成得10分，未完成得9分。",""]
["成本指标","经济成本指标","项目支出","≤","552","万元","完成预算数","完成得10分，未完成得9分。",""]

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["指标值类型"]
["定性"]
[">"]
["≥"]
["<"]
["≤"]
["="]